Terms & Conditions

1. About INDURKAR TEXTILES PRIVATE LIMITED

INDURKAR TEXTILES PRIVATE LIMITED is an online retail business offering clothing, apparel, textiles, knitwear, fashion accessories, and other related products available through its website.

Business Name: INDURKAR TEXTILES PRIVATE LIMITED

GSTIN / Registration No.: 06AAHCI0624G1ZX

Registered Office Address: Housing Board Society 40, Balaghat Prem Nagar, Balaghat, Madhya Pradesh - 481001, India

2. Eligibility and Use of the Website

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to the website or its systems
• Interfere with the operation or security of the website
• Submit false, misleading, or unauthorized information
• Use automated systems to access or collect website information without authorization
• Use the website in a manner that may harm INDURKAR TEXTILES PRIVATE LIMITED, other users, or third parties

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, sizes, materials, colours, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images displayed online and the actual product, including differences in colour, size, appearance, packaging, texture, or presentation.

Customers are responsible for reviewing product specifications, size information, material or fabric information, colour, care instructions, and other relevant product details before placing an order.

Product availability may change without prior notice.

4. Product Pricing

All product prices displayed on the website are subject to change.

Applicable taxes, shipping charges, discounts, or other charges will be displayed or communicated as applicable before the order is completed.

We reserve the right to correct pricing or product information errors.

If an order has been placed based on an obvious pricing or information error, we may contact the customer and, where appropriate, cancel the affected order and provide a refund for any amount already paid.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving an order, we may send an order confirmation containing relevant order details.

An order is subject to acceptance and product availability.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized activity
• Duplicate or unusual orders
• Delivery limitations
• Errors in the order information
• Other circumstances permitted under applicable law

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy.

6. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name
• Contact information
• Billing information
• Shipping address
• Product and order information

Customers should review their information carefully before completing an order.

INDURKAR TEXTILES PRIVATE LIMITED is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer, subject to applicable consumer protection requirements.

7. Payment

We accept payment methods made available through our website at the time of purchase.

Payments may be processed through third-party payment service providers.

Customers are responsible for ensuring that the payment information provided during checkout is accurate and that they are authorized to use the selected payment method.

INDURKAR TEXTILES PRIVATE LIMITED will not request confidential payment authentication information such as UPI PINs, ATM PINs, banking passwords, or payment passwords through customer support channels.

8. Order Confirmation and Communication

After an order is successfully placed, relevant order information may be communicated to the customer through the contact details provided during checkout.

Communications may include:

• Order confirmation
• Payment confirmation
• Order processing updates
• Shipping information
• Delivery updates
• Cancellation or refund information
• Customer service communications

Customers are responsible for ensuring that their contact information remains accurate.

9. Shipping and Delivery

Orders are shipped to eligible delivery locations based on the shipping options available at the time of purchase.

Estimated delivery times may vary depending on:

• Delivery location
• Product availability
• Order processing time
• Logistics provider
• Weather or other external circumstances
• Public holidays or operational disruptions

Estimated delivery times are provided for guidance and may not always represent a guaranteed delivery date.

For further information, please refer to our Shipping & Delivery Policy.

10. Returns, Refunds and Cancellations

Returns, refunds, and order cancellations are subject to the applicable policies published on our website.

Customers should review the Return & Refund Policy and Cancellation Policy before placing an order.

Where a return or refund is approved, the applicable process, conditions, and timeframe will be determined according to the relevant policy and applicable law.

Nothing in these Terms is intended to restrict any mandatory rights available to consumers under applicable Indian consumer protection laws.

11. Damaged, Defective or Incorrect Products

If a customer receives a product that appears to be damaged, defective, incorrect, or materially different from the ordered product, the customer should contact our customer support team within the timeframe specified in our applicable Return & Refund Policy.

Customers may be requested to provide relevant information, photographs, videos, order details, product labels, packaging information, or other reasonable evidence to assist with the review.

For clothing, apparel, textile, and knitwear products, customers may also be requested to provide information regarding the product size, material, condition, or other relevant characteristics where necessary to assess the claim.

Eligible claims will be handled in accordance with applicable policy and law.

12. Intellectual Property

Unless otherwise stated, the content available on the INDURKAR TEXTILES PRIVATE LIMITED website, including text, graphics, logos, images, product presentation, page layouts, and other materials, is owned by or licensed to INDURKAR TEXTILES PRIVATE LIMITED or its respective rights holders.

You may access and use website content for personal and lawful shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior authorization, except where permitted by applicable law.

13. User Content and Communications

If customers submit reviews, feedback, comments, photographs, or other content to INDURKAR TEXTILES PRIVATE LIMITED, they must ensure that such content is lawful and does not infringe the rights of others.

Customers must not submit content that:

• Is unlawful, fraudulent, defamatory, abusive, or misleading
• Infringes intellectual property or privacy rights
• Contains malicious software or harmful code
• Violates applicable laws or regulations

We reserve the right to remove or restrict content that violates these Terms or applicable law.

14. Website Availability

We aim to maintain the availability and functionality of our website; however, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable due to maintenance, technical problems, updates, security measures, or circumstances beyond our reasonable control.

15. Third-Party Services

Our website may contain links to or use services provided by third parties, including payment providers, logistics providers, technology providers, and other external services.

Third-party services may be subject to their own terms and policies.

INDURKAR TEXTILES PRIVATE LIMITED is not responsible for the independent terms, policies, content, or practices of third-party services, except to the extent required by applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, INDURKAR TEXTILES PRIVATE LIMITED will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of INDURKAR TEXTILES PRIVATE LIMITED or any third party.

This provision does not limit any rights or remedies available to consumers under applicable law.

18. Privacy

The collection and processing of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or the use of our website shall be subject to the jurisdiction of the competent courts and authorities as applicable under Indian law.

21. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or limit any mandatory rights or protections available to consumers under applicable Indian laws and regulations.

Where any provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail.

22. Grievance Redressal

If you have a complaint, concern, or dispute regarding our products, services, orders, payments, delivery, returns, refunds, or use of the website, you may contact our customer support team.

We will review and address complaints in accordance with our applicable policies and legal requirements.

23. Contact Information

For questions regarding these Terms & Conditions, please contact INDURKAR TEXTILES PRIVATE LIMITED through the contact information provided on our website.

INDURKAR TEXTILES PRIVATE LIMITED

Housing Board Society 40, Balaghat Prem Nagar, Balaghat, Madhya Pradesh - 481001, India

GSTIN / Registration No.: 06AAHCI0624G1ZX