Return & Cancellation Policy

1. Order Cancellation

Customers may request cancellation of an order within 24 hours of placing the order, provided that the order has not already been dispatched.

Cancellation requests should be submitted as soon as possible by contacting info@indurkartextiles.co.

To help us process the request efficiently, customers should provide:

• Order number
• Customer name
• Registered email address or telephone number
• Reason for cancellation, if applicable

Cancellation requests are subject to the status of the order at the time the request is received.

If the order has already been processed or dispatched, cancellation may no longer be possible. In such circumstances, the customer may be eligible to request a return in accordance with this Policy and applicable law.

2. Cancellation Processing

Once a cancellation request is received, we will generally process it as follows:

• Step 1 — Cancellation Request: The customer submits a cancellation request by email. Deadline: Within 24 hours of placing the order.
• Step 2 — Order Status Verification: We verify whether the order has been processed, packed, or dispatched. Timeline: Normally within 1 business day.
• Step 3 — Cancellation Confirmation: If the order has not been dispatched and the cancellation request is approved, we will notify the customer of the cancellation. Timeline: Normally within 1 business day after receiving the request.
• Step 4 — Refund Processing: If payment has already been received, the approved cancellation refund will normally be initiated within 3–5 business days after cancellation approval.

The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

3. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be available.

If cancellation is no longer possible because the order has already been dispatched, the customer may contact us after delivery to request a return, provided that the product and circumstances satisfy the return requirements set out in this Policy.

Nothing in this section is intended to restrict any mandatory cancellation, return, refund, or other consumer rights available under applicable law.

4. Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery where the product:

• Is defective;
• Was damaged upon receipt;
• Is incorrect or different from the product ordered;
• Materially differs from its description, specifications, or other information provided on the website; or
• Is otherwise eligible for return under applicable law or product-specific terms disclosed to the customer.

Customers should contact us as soon as reasonably possible after discovering any issue with the product.

The return period may be subject to applicable statutory consumer rights where those rights provide a longer or otherwise more favorable protection.

5. Return Request Process

Customers should submit a return request by contacting info@indurkartextiles.co.

Deadline: Within 7 calendar days after delivery, unless a different period is required by applicable law.

The request should include:

• Order number
• Customer name
• Description of the issue
• Photographs or videos of the product, where applicable
• Any other information reasonably required to assess the return request

• Step 2 — Return Request Review: We will review the information provided and may request additional photographs, videos, order information, or other reasonable evidence to verify the reported issue. Timeline: Normally within 2 business days.
• Step 3 — Return Approval: If the return is approved, we will provide the customer with return instructions, including the applicable return address and shipping requirements. Timeline: Normally within 1 business day after approval. Customers should not send products to an address that has not been provided or confirmed by us.
• Step 4 — Return Shipment: The customer must send the approved product in accordance with the return instructions provided by us. Timeline: Normally within 7 calendar days after return approval, unless otherwise agreed or required by applicable law.
• Step 5 — Return Receipt and Inspection: Once the returned product is received, we will inspect the product and verify the condition and reason for return. Timeline: Normally within 2–3 business days after receipt.
• Step 6 — Refund or Other Resolution: If the return is accepted, we will process the applicable refund, replacement, exchange, or other agreed remedy. Refund processing: Normally within 3–5 business days after the return is approved and the refund is authorized.

6. Return Conditions

Unless the return relates to a defective, damaged, incorrectly supplied, or materially misrepresented product, returned products should generally:

• Be unused and unworn;
• Be in substantially the same condition in which they were received;
• Retain original tags and labels, where applicable;
• Include original packaging, where applicable;
• Include accessories, documentation, or other components supplied with the order; and
• Not have been washed, altered, modified, or damaged by the customer.

Certain products may be subject to additional or different return requirements. Where applicable, such requirements will be disclosed to customers before or during the purchase or return process.

We will not apply these conditions in a manner that unlawfully restricts mandatory consumer rights relating to defective, damaged, incorrect, or materially misrepresented products.

7. Return Shipping Costs

Where the return is due to:

• A defective product;
• Damage that occurred before or during delivery;
• An incorrect product being delivered; or
• A product that materially differs from its description or specifications,

the applicable return shipping costs will generally be borne by Indurkar Textiles, subject to verification of the issue.

Where a return is requested for a reason that is not attributable to Indurkar Textiles, applicable return shipping costs may be borne by the customer, provided that such costs or conditions were disclosed before the return was processed and to the extent permitted by applicable law.

8. Damaged or Defective Products

Customers should notify us as soon as reasonably possible, and generally within 7 calendar days from delivery, if a product arrives damaged or defective.

To help us investigate the issue, customers may be requested to provide:

• Photographs of the product;
• Photographs of the packaging;
• Videos showing the issue, where appropriate;
• Order information; and
• Other reasonable evidence relating to the reported damage or defect.

After verification, we may provide an appropriate remedy, which may include:

• Replacement of the product;
• Return and refund;
• Repair, where appropriate;
• Partial refund, where appropriate; or
• Another remedy required or permitted under applicable law.

The specific remedy will depend on the nature of the issue, product availability, and applicable legal requirements.

9. Incorrect or Misdescribed Products

If a customer receives a product that is different from the product ordered, or a product that materially differs from its description or specifications, the customer should contact us as soon as reasonably possible and generally within 7 calendar days from delivery.

After verification, we may arrange:

• Replacement with the correct product;
• Return and refund;
• Another appropriate remedy; or
• Any remedy required under applicable law.

Where the incorrect delivery or material discrepancy is attributable to Indurkar Textiles, applicable return shipping costs will generally be handled by us.

10. Products That May Not Qualify for Return

Except where otherwise required by applicable law, a return may be refused where:

• The product has been used, washed, altered, modified, or damaged by the customer;
• The product has been damaged due to misuse, improper handling, or failure to follow applicable care instructions;
• Required tags, labels, packaging, accessories, or components are missing;
• The return request is submitted after the applicable return period without an approved exception;
• The product has been damaged after delivery for reasons unrelated to a manufacturing, product, or delivery defect; or
• The customer otherwise fails to satisfy applicable return requirements.

Product-specific return exclusions or restrictions, where applicable, will be disclosed to customers before or during the purchase process.

These exclusions do not apply where their application would unlawfully restrict a customer's mandatory rights or remedies under applicable law.

11. Exchange Policy

Where an exchange option is available for a particular product, the applicable exchange terms will be communicated to the customer.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative product or refund, where appropriate and permitted by applicable law.

Any price difference arising from an exchange will be handled in accordance with the applicable exchange terms communicated to the customer.

12. Delivery Delays

If an order is materially delayed beyond the estimated delivery schedule communicated to the customer, the customer may contact us at info@indurkartextiles.co.

We will review the order status and, depending on the circumstances, applicable law, and order status, may offer:

• Continued delivery;
• Cancellation;
• Replacement;
• Refund; or
• Another appropriate remedy.

Estimated delivery dates are provided for guidance and may be affected by circumstances outside our reasonable control, including carrier delays, transportation disruptions, severe weather, customs procedures, governmental restrictions, natural events, or other unforeseen circumstances.

Where applicable law provides specific rights or remedies for delayed delivery, those rights will remain unaffected.

13. Refund Method and Processing Time

Approved refunds will generally be processed using the original payment method, unless otherwise required or permitted by applicable law or agreed with the customer.

Once we initiate a refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, payment provider, or other financial institution.

Our general processing timeline is:

• Internal refund processing: 3–5 business days after refund approval.
• Bank/payment provider posting: An additional 3–10 business days may apply.

In some circumstances, financial institutions or payment providers may require additional processing time. Indurkar Textiles is not responsible for delays caused solely by a customer's bank, card issuer, payment provider, or other financial institution after the refund has been initiated.

14. Complete Return and Cancellation Timeline

• Order Cancellation Request → Within 24 hours after order placement
• Cancellation Review → Normally within 1 business day
• Cancellation Confirmation → Normally within 1 business day
• Cancellation Refund Processing → Normally within 3–5 business days after approval
• Return Request → Within 7 calendar days after delivery
• Return Request Review → Normally within 2 business days
• Return Approval → Normally within 1 business day after review
• Return Shipment → Normally within 7 calendar days after approval
• Return Inspection → Normally within 2–3 business days after receipt
• Refund Processing After Approval → Normally within 3–5 business days
• Bank/Payment Provider Posting → Additional 3–10 business days may apply

The timelines above are standard processing estimates and may vary where additional verification, shipping, payment-provider processing, product inspection, or circumstances outside our reasonable control are involved.

15. Consumer Rights

Nothing in this Return & Cancellation Policy is intended to exclude, restrict, waive, or otherwise limit any mandatory consumer rights, statutory remedies, or legal protections available under applicable Indian law.

Where applicable law provides a customer with greater or additional rights than those described in this Policy, the applicable legal requirements will prevail.

Any provision of this Policy that is found to be invalid, unenforceable, or inconsistent with mandatory applicable law will be interpreted or modified only to the extent necessary to comply with such law, without affecting the remaining provisions.

16. Customer Support

For questions or requests relating to cancellations, returns, exchanges, refunds, damaged products, defective products, incorrect orders, or delivery issues, customers may contact:

Indurkar Textiles

To help us respond efficiently, customers should include:

• Order number;
• Customer name;
• Registered email address or telephone number;
• Description of the request or issue; and
• Relevant photographs, videos, or supporting information, where applicable.

We aim to respond to customer enquiries within 2 business days.

17. Policy Updates

We may update or modify this Return & Cancellation Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

The updated Policy will be published on this website with the revised effective date.

The version of the Policy applicable to an order will generally be the version in effect at the time the order was placed, unless otherwise required by applicable law.