Refund Policy

1. Refund Eligibility

A customer may be eligible for a refund where:

• The product received is defective.
• The product was damaged before or during delivery.
• The wrong product was delivered.
• The product materially differs from the description or specifications provided on our website.
• An order was successfully cancelled before dispatch.
• An order is confirmed as lost in transit and a replacement is not agreed upon.
• An eligible return has been approved.
• A refund is otherwise required under applicable Indian law.

Refund eligibility will be determined based on the circumstances of the order and applicable return conditions.

2. Refund Request Period

For defective, damaged, incorrect, or materially misrepresented products, customers should normally submit a refund or return request within 7 calendar days from the date of delivery.

Customers should contact us as soon as reasonably possible after discovering an issue.

3. How to Submit a Refund Request

Refund requests should be submitted by email to info@indurkartextiles.co.

The customer should provide:

• Order number.
• Customer name.
• Registered email address or telephone number.
• Reason for the refund request.
• Description of the issue.
• Photographs or videos of the product, where applicable.
• Any other reasonable information required to verify the claim.

Complete information helps us review and resolve refund requests efficiently.

4. Refund Review Process

Our standard refund process is as follows:

• Step 1 — Refund Request: The customer submits a refund or return request. Timeline: Day 0.
• Step 2 — Request Review: We review the order and refund request. Timeline: Within 2 business days. If additional information is required, we will notify the customer.
• Step 3 — Return Approval: Where the product must be returned, we will provide return instructions after the return request has been approved. Timeline: Normally within 1 business day after approval.
• Step 4 — Product Return: The customer returns the approved product according to the return instructions provided. Timeline: Normally within 7 calendar days after return approval.
• Step 5 — Return Receipt and Inspection: After the returned product is received, we inspect the product and verify its condition. Timeline: Within 2–3 business days after receipt.
• Step 6 — Refund Approval: If the returned product meets the applicable return requirements, the refund will be approved. Timeline: Normally within 1 business day after completion of inspection.
• Step 7 — Refund Processing: The approved refund will be initiated to the original payment method, where technically possible. Timeline: Normally within 3–5 business days after refund approval.

5. Complete Refund Timeline

• Day 0 → Refund request submitted.
• Within 2 business days → Refund request reviewed.
• Within 1 business day after approval → Return instructions provided, where applicable.
• Within 7 calendar days → Customer sends the approved return.
• Within 2–3 business days after receipt → Product inspection completed.
• Within 1 business day → Refund approval.
• Within 3–5 business days → Refund processed.
• Additional 3–10 business days → Bank or payment provider posting time may apply.

We will process approved refunds in accordance with the timelines stated in this policy and applicable Indian consumer protection requirements.

6. Refund to Original Payment Method

Refunds will normally be issued to the original payment method used for the transaction, where technically possible.

For transaction security and fraud prevention, we may request reasonable information to verify the original transaction before processing the refund.

7. Bank and Payment Provider Processing Time

Once Indurkar Textiles has initiated a refund, the customer's bank, card issuer, or payment service provider may require additional time to credit the amount to the customer's account.

Depending on the payment method, customers may need to allow an additional 3–10 business days for the refunded amount to appear in their account.

This additional processing time is controlled by the relevant financial institution or payment service provider and may vary.

8. Shipping Charges and Refunds

Where a refund is approved because:

• The wrong product was delivered.
• The product was defective or damaged.
• The product materially differs from its description.
• The issue is attributable to Indurkar Textiles.

the applicable original shipping charge may be included in the refund, subject to verification.

Where a return is requested for a reason not attributable to Indurkar Textiles, applicable return shipping costs may be borne by the customer where such costs have been disclosed before the return is processed.

9. Partial Refunds

Where only part of an order is eligible for a refund, we may issue a partial refund for the eligible product or portion of the order.

The applicable refund amount will be communicated to the customer where appropriate.

10. Refunds for Cancelled Orders

Where an order is successfully cancelled before dispatch and payment has already been received, the applicable cancellation refund will normally be initiated within 3–5 business days after cancellation approval.

The customer's bank or payment provider may require additional time to credit the refund.

11. Refunds for Undelivered Orders

Where an order is confirmed as lost or otherwise undeliverable and a replacement is not agreed upon, the customer may be eligible for a refund.

Once the refund is approved, it will be processed according to the refund timeline stated in this policy.

12. Situations Where a Refund May Not Be Available

Unless otherwise required by applicable law, a refund may not be available where:

• The customer has used, washed, altered, or damaged the product after delivery.
• The product has been damaged due to misuse or improper handling after delivery.
• Required tags, accessories, or components are missing.
• The customer submits a return request after the applicable return period without an approved exception.
• The product does not satisfy the applicable return requirements.

Nothing in this section is intended to limit mandatory consumer rights available under applicable Indian law.

13. Refund Confirmation

Once a refund has been initiated, we may provide confirmation to the customer using the contact information associated with the order.

Customers should retain their order number and refund confirmation until the refund has been successfully credited.

14. Refund Timeline Summary

• Refund Request → Day 0
• Initial Review → Within 2 business days
• Return Approval, Where Required → Normally within 1 business day after review
• Return Shipment → Normally within 7 calendar days after approval
• Product Inspection → Within 2–3 business days after receipt
• Refund Approval → Normally within 1 business day after inspection
• Refund Processing → Normally within 3–5 business days after approval
• Bank or Payment Provider Posting → Additional 3–10 business days may apply

15. Customer Support

For refund enquiries or requests, customers may contact: