Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website and in connection with our clothing, apparel, textile, knitwear products, services, customer support, orders, and other interactions with INDURKAR TEXTILES PRIVATE LIMITED.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary to provide and administer our services.

Depending on how you interact with our website, the information we may collect may include:

Information You Provide Directly

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Account information
• Information provided when contacting customer support
• Information submitted through forms or other communications

Order and Transaction Information

• Order details
• Products purchased or requested
• Order amount
• Payment status
• Transaction reference information
• Delivery information
• Return, refund, or cancellation information

Technical and Usage Information

When you access or use our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Date and time of access
• Website usage information
• Referring website or source
• Cookies and similar technical information

3. Purposes of Processing Personal Information

We may process personal information for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Arranging delivery of clothing, apparel, textile, knitwear, and related products
• Processing payments through applicable payment service providers
• Providing customer support
• Responding to enquiries and requests
• Processing returns, refunds, and cancellations
• Sending transactional and service-related communications
• Improving our website, products, and services
• Maintaining business and transaction records
• Detecting, preventing, and investigating fraud or unauthorized activities
• Protecting the security and integrity of our website and services
• Complying with applicable legal and regulatory obligations

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected, customers may provide payment information directly to the relevant payment service provider.

INDURKAR TEXTILES PRIVATE LIMITED does not request customers to provide confidential payment authentication information, including UPI PINs, ATM PINs, banking passwords, or payment passwords, through customer support channels.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, improve user experience, and understand how visitors interact with our website.

Cookies may be used for purposes including:

• Maintaining shopping cart functionality
• Remembering preferences
• Supporting essential website functions
• Understanding website usage
• Improving website performance

Users may manage or disable cookies through their browser settings. Certain website features may not function properly if essential cookies are disabled.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

Recipients may include:

• Payment service providers
• Delivery and logistics providers
• Technology and hosting providers
• Customer support providers
• Security and fraud prevention service providers
• Professional advisers and service providers
• Government authorities, regulators, courts, or law enforcement agencies where required or permitted by applicable law

We do not sell personal information to third parties as a standalone commercial product.

7. Data Security

We implement reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Although we take reasonable measures to protect personal information, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable requirements.

9. Individual Rights

Subject to applicable law, individuals may have rights relating to their personal information, including the right to:

• Request information about the processing of their personal information
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the processing of personal information
• Submit a complaint relating to the handling of personal information

Requests may be subject to reasonable identity verification and other requirements permitted by applicable law.

10. Marketing Communications

Where permitted by applicable law, INDURKAR TEXTILES PRIVATE LIMITED may send promotional or marketing communications regarding clothing, apparel, textile, knitwear products, services, offers, or other relevant information.

Individuals may opt out of promotional communications at any time by using the unsubscribe option provided in the relevant communication.

Essential service-related communications, including order confirmations and delivery updates, may still be sent where necessary.

11. Children's Privacy

Our website is intended for general consumers.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, delivery services, or other external platforms.

This Privacy Policy does not apply to the privacy practices of third parties.

Users are encouraged to review the applicable privacy policies of third-party services before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Privacy Enquiries and Complaints

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us at:

15. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with the applicable laws and regulations of India.