Shipping & Delivery Policy

1. Order Processing

After a customer's payment has been successfully completed, the order will be submitted for processing.

Our standard order processing timeline is:

• Payment confirmation: Immediately after successful payment, subject to payment verification.
• Order processing: Within 1–3 business days.
• Packing and preparation: Normally completed during the order processing period.
• Dispatch: Normally within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays will normally begin processing on the next business day.

Business days do not include Sundays or applicable public holidays.

2. Shipping Charges

Applicable shipping charges will be clearly displayed to the customer before the customer confirms and pays for an order.

Shipping charges may vary depending on factors including:

• Delivery location.
• Order value.
• Package weight or dimensions.
• Available shipping method.

The applicable shipping charge will be shown during the ordering or checkout process before payment is completed.

No undisclosed shipping charge will intentionally be added after the customer has completed payment.

3. Delivery Timeline

For deliveries within India, the standard estimated delivery timeline is:

• Order processing: 1–3 business days.
• Dispatch: Normally within 1–3 business days.
• Delivery after dispatch: Approximately 3–7 business days.
• Estimated total delivery time: Approximately 4–10 business days from successful payment.

The delivery timeline is an estimate and may vary depending on the delivery address, courier operations, public holidays, weather conditions, transportation conditions, and circumstances outside our reasonable control.

Where a specific delivery estimate is provided during checkout or in the order confirmation, the specific estimate provided for that order will apply.

4. Remote and Difficult-to-Access Locations

Delivery to remote, rural, or difficult-to-access locations may require additional delivery time.

Where additional delivery time is reasonably anticipated, customers may contact us for an updated delivery estimate.

5. Shipment Tracking

Once an order has been dispatched, applicable tracking information may be provided to the customer using the contact information associated with the order.

Tracking information may take up to 24–48 hours after dispatch to become active in the applicable courier or logistics system.

Customers should retain their order number and tracking information until the order has been successfully delivered.

6. Delivery Attempts

The applicable courier or logistics provider may make one or more delivery attempts in accordance with its delivery procedures.

Customers are responsible for providing accurate and complete delivery information, including:

• Full delivery address.
• Telephone number.
• Email address, where applicable.
• Any other information required for successful delivery.

If delivery fails because the customer provided incorrect or incomplete information, refused delivery, or was unavailable to receive the shipment, additional delivery attempts or re-shipping may be subject to applicable additional charges.

Any applicable additional charge will be communicated to the customer before re-shipment where reasonably possible.

7. Delayed Delivery

If an order has not been delivered within the estimated delivery period, customers may contact us at info@indurkartextiles.co with their order number.

We will review the shipment status and, where appropriate, contact the relevant logistics provider.

If an order is confirmed as significantly delayed, lost, or otherwise unable to be delivered, we will provide an appropriate resolution in accordance with applicable law and our Refund Policy and Return & Cancellation Policy.

Depending on the circumstances, the available resolution may include:

• Continued delivery.
• Replacement.
• Cancellation and refund.

8. Lost Shipments

If a shipment is confirmed as lost in transit by the applicable logistics provider, we will investigate the matter.

Depending on product availability and the circumstances of the case, the customer may be offered:

• Replacement.
• Refund of the eligible amount.

Any approved refund will be processed according to our Refund Policy.

9. Damaged Packages or Products

Customers are encouraged to inspect their package at the time of delivery where reasonably possible.

If a package or product appears damaged, customers should contact us as soon as possible and normally within 7 calendar days from the date of delivery.

Customers may be asked to provide:

• Order number.
• Photographs of the outer packaging.
• Photographs of the product.
• Description of the damage.
• Other reasonable information required to investigate the issue.

10. Incorrect Products

If a customer receives an incorrect product, the customer should contact us within 7 calendar days from the date of delivery.

After verification, we may provide an appropriate resolution, which may include:

• Replacement with the correct product.
• Return and refund.
• Another appropriate remedy.

Where the incorrect delivery is attributable to Indurkar Textiles, applicable return shipping costs will be handled in accordance with our Return & Cancellation Policy.

11. Address Changes

Customers should verify their delivery address before completing an order.

Customers may request an address change before dispatch by contacting info@indurkartextiles.co.

An address change is subject to order status and delivery feasibility and is not guaranteed.

Once an order has been dispatched, an address change may no longer be possible through us.

12. Force Majeure and Circumstances Outside Our Control

Delivery times may be affected by circumstances outside our reasonable control, including:

• Natural disasters.
• Severe weather.
• Government restrictions.
• Public emergencies.
• Strikes.
• Transportation disruptions.
• Courier or logistics disruptions.
• Technical failures.
• Other force majeure events.

In such circumstances, we will make reasonable efforts to keep customers informed and provide an appropriate resolution where possible.

13. Shipping and Delivery Timeline Summary

• Payment Confirmation → Immediately after successful payment
• Order Processing → 1–3 business days
• Dispatch → Normally within 1–3 business days
• Tracking Activation → Up to 24–48 hours after dispatch
• Delivery → Approximately 3–7 business days after dispatch
• Estimated Total Delivery Time → Approximately 4–10 business days from successful payment
• Damaged or Incorrect Product Notification → Within 7 calendar days after delivery

All delivery periods are estimates unless a specific delivery date has been expressly confirmed for the relevant order.

14. Customer Support

For shipping and delivery enquiries, customers may contact: